Customer Care

Returns Policy

You can return items within 30 days of delivery.

How to start a return

Contact us by phone or email with your order number and the item you want to return. We'll confirm the return and tell you where to send it. Please don't ship anything back before contacting us.

Condition

Items should be returned in their original packaging with all parts included.

Refunds

Once we receive and check the return, we'll refund the purchase price to your original payment method.

Questions? We're here Monday–Friday, 8:30 AM – 4:30 PM Eastern.

Call 877-201-7383 or email info@pondandpetdirect.com