Frequently Asked Questions

How much is shipping?

Shipping is calculated at checkout based on your items and address. See Shipping Information.

Can I return an item?

Yes, within 30 days of delivery. Contact us first to start a return. See our Returns Policy.

Should I turn my pond pump off for winter?

It depends on your climate and setup. Many pond owners stop running waterfalls in hard freezes and keep a small opening in the ice for gas exchange using a de-icer or aerator. Call us and we'll walk you through your pond.

What size de-icer do I need?

It depends on your pond size, how cold your winters get, and whether you need a hole in the ice or open water around a dock. Browse de-icers or call 877-201-7383 for help sizing one.

When can I reach you?

Monday–Friday, 8:30 AM – 4:30 PM Eastern. See Contact & Hours.